Frequently Asked Questions

On the way to your room, it is very likely that you will see wildlife. We have more than 2,000 square meters of jungle, so we live alongside a great variety of animals throughout the property. Among them is a unique family of sloths that regularly roams the resort. You may also see frogs on the walk to the rooms, so please be careful not to step on them. You might also spot agoutis, toucans, howler monkeys, white-faced monkeys and many more species that come through the hotel. You will always have a wild friend to admire during your stay.

The climate is tropical, warm and humid. Rain is unpredictable and often heavy. The best time to visit the area is from August to October.

The resort has a serious commitment to local wildlife. Our staff and owners love animals, but due to recommendations from the authorities and to protect the local fauna, we are unfortunately forced to prohibit domestic animals from entering the resort. This helps avoid any incident, since there are poisonous frogs on the property that could be lethal if ingested by a domestic animal. We also have many agoutis and other species that freely move around the resort.

You can book your stay through our website without speaking to anyone. Our website is available 24 hours a day and the information is updated every minute. If you have any questions, you can call us at +506 2750 0035 or reach us on WhatsApp.

We are a resort with multiple services in addition to lodging, such as a restaurant, wet bar, spa and wellness center, tour desk and souvenir shop. All services can be enjoyed at the hotel in different ways. We offer rate plans that include breakfast, half board and full board, plus an eWallet system that lets guests load money and spend it across the resort without needing any payment method other than their eWallet, making the experience more pleasant, simple and sophisticated.

Infants from 0 to 5 years old stay free when sharing a room and bed with their parents. Children from 6 to 12 years old pay 50% of the rate. Children 13 years and older pay the full rate.

Yes, we have 2 parking areas: one in the Jungle Area and one in the Beach Area, with capacity for more than XX vehicles. The parking area is monitored by cameras and has 24-hour security.

Yes, our rooms, bungalows and villas are equipped with independent, state-of-the-art air conditioning units with quiet operation, as well as ceiling fans for those who prefer to enjoy the natural Caribbean breeze.

Yes, we have two spectacular dining options: Restaurante La Jungla, located next to the main pool and specializing in Caribbean-Mediterranean fusion signature cuisine, and Sushi Wave, located in front of Playa Cocles and specializing in Japanese-Peruvian Nikkei cuisine and cocktails, plus the Congo Wet Bar in the pool area.

Yes, all of our rooms, bungalows and villas have a hair dryer installed in the bathroom for your convenience.

Yes, we offer high-speed fiber-optic WiFi completely free and unlimited. Access covers all rooms, bungalow terraces and common social areas such as the pools, lobby and restaurants.

The resort has 2 freshwater pools, a jacuzzi, the main restaurant La Jungla, the beach restaurant Sushi Wave, a wet bar, a recreation area with foosball and billiards, private rainforest trails, Surya Wellness Spa, a gym, a tour desk, 24-hour reception and guarded parking.

Yes, we have a specialized Tour Desk located next to the reception. Our local staff will be happy to advise you and help you book canopy tours, hikes in Cahuita, surf lessons at Playa Cocles, bicycle rentals, horseback rides, rafting on the Pacuare River or visits to the Bribri cacao reserves.

Absolutely! Our Surya Wellness & Spa offers a wide range of therapeutic massages, relaxing CBD oil massages, chocolate treatments and organic scrubs made with 100% artisanal Costa Rican ingredients, all in a peaceful space surrounded by nature.

Costa Rica uses 120 volts at 60 Hz. The plugs and outlets are type A (Japanese) and B (American), although adapters are available for different plug types.

Yes, we have potable water throughout the resort. However, many people in the Puerto Viejo community use well water, so we recommend avoiding it outside the resort.

Yes, we offer washing and drying for your clothes. The price is charged by weight, and you can check the rate at reception.